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I ended up returning this device. The guy at the Sony Store wanted to know why I was returning it and I told him "I just don't think this device is very good". He was curious why I said that, and I offered to demonstrate my issues with the device and reading PDFs. He seemed to agree that it didn't work very well for my needs and waived the 15% restocking fee, so that was nice. I'm going to wait until these devices get better in general (not just Sony's, but all of the readers out there) before I buy another one.
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