Quote:
Originally Posted by Ortep
Stange, I had a broken screen once and I had a brand new Cybook within 5 working days. And I do not live in France. They even upgraded from 64MB to 512MB. The PID was the same so ther were no problems in that area
|
When did this happen? I think there was a gradual reduction in the quality of customer service up until shortly before the German Opus was released, and a dramatic reduction since then.
What really irritates me is that I first learned that the Cybook was on it's way back from Fed Ex, not Bookeen, and that Bookeen has not bothered to respond to my questions about it.
Regards, Alex