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Originally Posted by scotty1024
What you describe is exactly what happened to the first Reader I bought. Except it happened after 2 hours not 2 months.
Sony was incapable of trouble shooting it over the phone, we wound up returning it (and I discovered the wonders of buying Sony Readers at Borders!)
Hopefully they're better at figuring this stuff out now.
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Okay..........
I just spoke to a Level 2 Tech Support person. The issue did NOT surprise him. He explained that the reader is prone to hangs when the battery is low. It can manifest itself in a variety of ways, including what happened to me - which was an attempt to use the reader after a couple/few weeks of inactivity. Even though the inactivity had been preceded by a full charge, there is battery drain even when the reader isn't powered on. So with a low battery, the system tried to reboot but couldn't finish.
As soon as I had gotten into the office where my charger was, by the way, I plugged in the AC and did a soft re-set with NO problem.
So it appears that this is a power management issue and Sony needs to post some Troubleshooting advice on their site, as three different techs advised me to send my unit into for repair, when a simple solution to a known engineering issue existed.