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update
The CS person that emailed me did mention that they were working on the first software update. Though unfortantly it would not fix the issue that I was having. Its good to know that it was released.
It seems to me that Interead is trying really hard to make everything go smoothly, good CS and releasing an update relatively quickly.
The Cool-er website shows that their readers are out of stock. Hopefully this means that they are selling well. I really did like my Cool-er.
Amy
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