Quote:
Originally Posted by edembowski
Wow, that's amazing. Step by step instructions on how to remove Amazon's encryption right on one of Amazon's site.
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And It's there for week now - and nothing happen. Mind you there is SPAM a month old and not being removed as well.
It amazes me no end. We all know that Amazon wants to get rid of Mobipocket - but one should do so in an orderly fashion - and that includes not leaving your company forums unmoderated.
Also there are still more links telling customers to use the forum for support then there are links telling them to use the new e-mail / web form.
As it is Amazon has closed / outsourced Mobipocket customer service without proper planning. Or better: no planning at all. From the outside, looking onto it, it looks all so amateurish.
And then there is the 1984 disaster. For a while I thought Amazon turned evil, but now I revised my opinion. Now I rather think they just turned stupid. Honestly
Dr. Evil and
Dr. D conceive better plans.