Quote:
Originally Posted by Godzil
Who says that to you? The Cybook ARE repaired, or replaced by Bookeen if they are beyond repair, but they never say a consumer that "they can't do something about a device". That's why it's largely better to contact Bookeen instead of the reseller
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OK, this is the full story as I got it:
I returned my CyBook to the site I bought in from, who in turn sent it back to the Dutch distributor for repair. After several weeks of no news, it turned out that the distributor didn't actually have any way of repairing returned CyBooks, and was simply offering full refunds to any customers that sent CyBook devices back. I don't know why they didn't simply return them to Bookeen.
As I mentioned earlier in this thread, I did initially contact Bookeen. They did not answer for a long time though (more than 2 weeks if I remember correctly), so I turned to the place I'd bought it from. They have a legal obligation to make sure I have a working product.
So, I think I'll take my refund and do some research as to which device I can best get to replace my CyBook...