MobileRead Forums - View Single Post

desertgrandma · 09-04-2009, 08:58 PM

I received the same email Nate did, about the 1984 book. Here is a copy.

Hello,

On July 23, 2009, Jeff Bezos, our Founder and CEO, made the following apology to our customers:

“This is an apology for the way we previously handled illegally sold copies of 1984 and other novels on Kindle. Our “solution” to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we’ve received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.

With deep apology to our customers,

Jeff Bezos
Founder & CEO
Amazon.com”

As you were one of the customers impacted by the removal of a book from your Kindle device in January of this year, we would like to offer you your choice of an Amazon.com electronic gift certificate or check for $30. Unfortunately, we cannot make this title available on your Kindle again.

Please email Kindle customer support at kindle-response@amazon.com to indicate your preference. If you prefer to receive a check, please also provide your mailing address.

We look forward to hearing from you.

Sincerely,
The Kindle Team

Now, realize they already refunded the price I paid. I have no intention of "taking the money and run". It was no big deal, as I saw it, the book was uploaded illegally, Amazon didn't catch it immediately, and when they did, they took proper action. I got my money back, they got their book. Period.

I am aware when I turn on the Whispernet they have the ability to access my Kindle. Anyone with any common sense knows that. Either understand what you are buying, take steps to prevent this, or don't complain when books disappear.

09-04-2009, 08:58 PM	#31
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	I received the same email Nate did, about the 1984 book. Here is a copy. Hello, On July 23, 2009, Jeff Bezos, our Founder and CEO, made the following apology to our customers: “This is an apology for the way we previously handled illegally sold copies of 1984 and other novels on Kindle. Our “solution” to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we’ve received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission. With deep apology to our customers, Jeff Bezos Founder & CEO Amazon.com” As you were one of the customers impacted by the removal of a book from your Kindle device in January of this year, we would like to offer you your choice of an Amazon.com electronic gift certificate or check for $30. Unfortunately, we cannot make this title available on your Kindle again. Please email Kindle customer support at kindle-response@amazon.com to indicate your preference. If you prefer to receive a check, please also provide your mailing address. We look forward to hearing from you. Sincerely, The Kindle Team Now, realize they already refunded the price I paid. I have no intention of "taking the money and run". It was no big deal, as I saw it, the book was uploaded illegally, Amazon didn't catch it immediately, and when they did, they took proper action. I got my money back, they got their book. Period. I am aware when I turn on the Whispernet they have the ability to access my Kindle. Anyone with any common sense knows that. Either understand what you are buying, take steps to prevent this, or don't complain when books disappear.