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Old 09-04-2009, 11:22 AM   #11
Grandma Aubbie
Grandma Aubbie
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Posts: 79
Karma: 229
Join Date: Aug 2009
Location: Southwest Kansas
Device: sony 600
Crashing Sometimes ...

The reader was OK on my computer but kept crashing when I synched my Sony.

After reinstalling the program 4 times, I called Customer Support.

They told me to completely delete the program off of my computer and then to Install it fresh. As soon as I synched, I had a problem again.

I deleted all of the books from the library, and it worked.
I added all of the books in groups (epub / prf / adobe digital / etc.) As soon as I loaded a group of PDFs, it crashed when I synched.

I removed all of the PDFs and it was fine again (without reinstalling). I have since added back in several, and I believe I have identified the specific PDFs that were causing the problem, they were all from the same source.

It's been a couple of days now, and I have not had another problem.

I do not know if those PDFs had some kind of copy protection, but as far as I can tell, they were the culprit.
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