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Try this.
I have Kaspersky Internet Security and it can be a bit ambitious at protecting my computer at times. Try adding Sony.com to your trusted internet sites (in your internet browser too)and even the library software to the trusted programs. If that doesn't work, instead of uninstalling your protection software, disable it. That may mean going to the task manager and stopping processes. Those programs can be pretty determined to run. It can even be a challenge to uninstall them because of all the processes they are running. You can also try going to the control panel to the administrative tools and shut down the services.
Good luck!
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