Quote:
Originally Posted by genegenie
I am sorry but this overtly sarcastic comment, (if you read the preceding posts), sums up to me the total lack of interest Oberon really has in their customers.
|
I don't get this comment at all. Prior to their post thanking people for their enthusiasm, this is what was said:
Quote:
Keep us all informed about any new Sony Reader offerings and I'm sure you'll have lots of new sales!
Most Excellent!
Good customer service will win every time.
Make a better-fitting design and I could see myself pulling the trigger on one myself. The concept and art looks great.
it's gorgeous...Makes me really want an Oberon cover for my 505.
That is a lousy design...(The cover design is nice, though.)
|
Aside from the one negative comment, everything prior to their post thanking people was positive. So there was no sarcasm at all - just honest gratitude.
I have to say that Oberon is one of the best customer-oriented companies I've dealt with, and you'd have to kill me to get my cover from them out of my hands. I will absolutely buy from them again if I need something, and I'll recommend them highly to anybody else. I'm sorry that you had a bad experience, but I've seen nothing to indicate that they are anything less than responsive and quick to do what they can to address problems.