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Originally Posted by JSWolf
If you have purchased a PDF format file, it will have DRM and you cannot use Adobe Reader to view it. You'll need to have Adobe Digital Editions and Adobe Digital Editions will need to be registered. Adobe Digital Editions is the only program to view DRMed PDF. Adobe Reader no longer supports DRMed PDF.
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How do you get a PDF file to open on Adobe Digital Editions? There's no password to open the document, but the document properties say the security method is password security. It opens up fine in Adobe Reader 7.0, but it doesn't open or show up at all on ADE.
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Originally Posted by meg272
i'm just very frustrated at this point, and i don't think i'll ever buy a book online again. i'm beginning to think Diesel ebooks is a scam designed to milk first time buyers.
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There's always a bit of a learning curve when switching to ebooks from paper books. BooksOnBoard has reasonably responsive customer service. As for Diesel, I think they have improved compared to the past. Back in 2006 or 2007, I e-mailed Diesel about books that I needed to meet a deadline, and I never heard anything from them at all. Since then, the Diesel website has been overhauled, and I would hope that their customer service has similarly gotten better as well.