Thread: Problems with Diesel E books
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Old 09-01-2009, 06:50 PM   #25
JSWolf
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Quote:
Originally Posted by meg272 View Post
ok, i downloaded all the updates for adobe reader they told me to download and it still doesn't work. it's coming up with the error "it's not a supported file type or it's damaged", so i selected that specific error on the FAQ section, and it just told me to install what i've already installed. so then i noticed that i could file a "support ticket", but any tab that indicated the existence of a support ticket was nowhere to be found. i can't find anywhere to submit a support ticket, and none of the support options are actually helping me, and i'm just very frustrated at this point, and i don't think i'll ever buy a book online again. i'm beginning to think Diesel ebooks is a scam designed to milk first time buyers.
If you have purchased a PDF format file, it will have DRM and you cannot use Adobe Reader to view it. You'll need to have Adobe Digital Editions and Adobe Digital Editions will need to be registered. Adobe Digital Editions is the only program to view DRMed PDF. Adobe Reader no longer supports DRMed PDF.
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