Meg,
The truly technologically challenged sympathize with you!
It’s very frustrating when you have problems with software. I read on my laptop (e-reader device users don’t mock please) and I can’t count how many times I’ve had to grab one of my kids for technical advice.
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i'm beginning to think Diesel ebooks is a scam designed to milk first time buyers.
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I have to put in a word for Diesel. I buy quite a few books from them, and have never had any problems with their store. It is a legitimate business, and an excellent resource for e-book buys.