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Old 09-01-2009, 10:40 AM   #18
Diesel eBooks
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Diesel eBooks began at the beginning.
 
Posts: 26
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Join Date: Dec 2004
Meg,

Sorry to hear about this. From our home page, one can open a ticket via the "Help" tab. In addition, we include a link to our Support section via the download link. That being said, we can always improve. Please communicate any suggestions you have for increasing awareness of our support section. Please let us know the specifics of your issue here.
http://www.diesel-ebooks.com/support...ket_submit&d=1

The overwhelming majority of issues are resolved with me never having to get involved, but I will personally ensure that yours is addressed satisfactorily.

Scott
Diesel eBooks

Quote:
Originally Posted by meg272 View Post
ok, i downloaded all the updates for adobe reader they told me to download and it still doesn't work. it's coming up with the error "it's not a supported file type or it's damaged", so i selected that specific error on the FAQ section, and it just told me to install what i've already installed. so then i noticed that i could file a "support ticket", but any tab that indicated the existence of a support ticket was nowhere to be found. i can't find anywhere to submit a support ticket, and none of the support options are actually helping me, and i'm just very frustrated at this point, and i don't think i'll ever buy a book online again. i'm beginning to think Diesel ebooks is a scam designed to milk first time buyers.
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