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cutejules · 08-29-2009, 10:35 PM

I've been having the same problems. I did the following:

1. Soft reset
2. Hard reset
3. Reinstalled the new v3 softward
4. Made sure I deleted the "Sony" folder in my C: drive
5. Then I connected my reader to my PC using the cable it came with
6. Everything was fine except when I clicked on the "sync" icon

I thought it was just me and so I kept doing this process...

I finally called tech support this morning and the guy said a lot of people are having problems with the new version. I have a Vista 32 bit BTW. The rep told me not to use the software and transfer books via drag and drop. I can't believe I wasted 3 hours of my Friday for this. Ugh. Apparently they will email me the new updates but it's gonna take them at least 3 weeks. I never liked the software anyway. I think I'll just use Calibre.

08-29-2009, 10:35 PM	#8
cutejules Junior Member Posts: 1 Karma: 10 Join Date: Jun 2009 Device: PRS-505 Blue	I've been having the same problems. I did the following: 1. Soft reset 2. Hard reset 3. Reinstalled the new v3 softward 4. Made sure I deleted the "Sony" folder in my C: drive 5. Then I connected my reader to my PC using the cable it came with 6. Everything was fine except when I clicked on the "sync" icon I thought it was just me and so I kept doing this process... I finally called tech support this morning and the guy said a lot of people are having problems with the new version. I have a Vista 32 bit BTW. The rep told me not to use the software and transfer books via drag and drop. I can't believe I wasted 3 hours of my Friday for this. Ugh. Apparently they will email me the new updates but it's gonna take them at least 3 weeks. I never liked the software anyway. I think I'll just use Calibre.