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I called. You get an automated system that tells you to use the online system and offers to take a message that will be automatically translated to an email and sent to the online system for you. My posts using the online system were also ignored (I don't think they actually get sent to anyone there).
Sending real emails WITHOUT any reference to the support ticket (which probably get automatically re-routed to a fired/quit employee) did finally get a response. And a resolution. All my attempts with problems earlier in the year have been ignored (when I used the online system and sent reply emails to them with the same subject line that referenced the ticket number). There problems with support date to the beginning of the year (pre B&N), but it seems odd that no one can get anything out of them if they use the online system anymore (unless the past employee and automated email theory is correct ... it wouldn't be the first company to forget to fix such a problem).
The group apparently isn't entirely dead - it does have messages each month (and a moderator that approves memberships). I don't know if the email info there works, though, as I finally got my problem fixed before getting further than joining the group.
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