Quote:
Originally Posted by Verencat
I'd rather say "yes, I understand, I'm really sorry. You are right, let me see what I can do. And I'm really sorry for the [delay, misunderstanding, wait, situation]. Have I told you I'm really sorry and I'm working on it? Let me call you back in ten minutes to tell you I'm sorry and I'm doing everything I can, ok?"
I'm really good at being sorry  |
In that case, you really must read some Daniel Pennac, Cat. "Au bonheur des ogres" (translated as "The Scapegoat") is the one to start with. They are detective stories set in the Belleville area of Paris (where Zelda lives) and feature a professional scapegoat. I have rarely laughed so much and immediately read the whole series.
http://en.wikipedia.org/wiki/Daniel_Pennac