Thread: Silliness So what are you doing RIGHT NOW?
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Old 08-27-2009, 06:41 PM   #7476
kazbates
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Quote:
Originally Posted by Verencat View Post
I'd rather say "yes, I understand, I'm really sorry. You are right, let me see what I can do. And I'm really sorry for the [delay, misunderstanding, wait, situation]. Have I told you I'm really sorry and I'm working on it? Let me call you back in ten minutes to tell you I'm sorry and I'm doing everything I can, ok?"

I'm really good at being sorry
One of my mom's favorite sayings, "Kill them with kindness!" It use to work better but now everybody just thinks you're being sarcastic. When I had to deal with an irksome parent of one of my students, I went out of my way to be kind and understanding (while making sure that I had documentation to cover my derriere). By the end of the meeting, they were usually apologizing to me for "the misunderstanding".
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