Quote:
Originally Posted by pshrynk
Screaming, "BUGGER OFF, YOU SON OF A WHORE!!!!" at them doesn't seem to work?
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I'd rather say "yes, I understand, I'm really sorry. You are right, let me see what I can do. And I'm really sorry for the [delay, misunderstanding, wait, situation]. Have I told you I'm really sorry and I'm working on it? Let me call you back in ten minutes to tell you I'm sorry and I'm doing everything I can, ok?"
I'm really good at being sorry
