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Since the device isn't intended for sale outside of China, I'm not surprised. Something that might be worth checking in to for anyone needing service in the future is the repair service at allpmp.com. Their max charge is $23.90, which includes them dealing with the manufacturer and shipping it back to you - doesn't matter if you bought it from them, or not.
I haven't used the service so I can't vouch for it, but I did buy my q7 from them and that was a pleasant transaction.
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