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Two months and six days later ...
Although, I have to be honest here. Exceptions either good or bad can occur at any company. It appears to me that most people (including me) report problems when they are initially trying to contact Bookeen about service. Once they get the go ahead for replacement, most users seem to report pretty quick replacement on Bookeen's part. Your situation is a bit out of the norm in that you already had agreement for a replacement, and they took some time to actually replace the unit. I suspect, it was due to circumstances beyond Bookeen's control, namely the stock-out, possibly compounded by the speculated vacation time in France.
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