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Old 08-24-2009, 04:11 PM   #333
pilotbob
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Posts: 19,832
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Join Date: Jan 2007
Location: Tampa, FL USA
Device: Kindle Touch
Quote:
Originally Posted by EMR View Post
Is there any way I can remove the ADE from my computer completely, even the registry and all that garbage?
I don't know... but either way I don't understand what you expect that will accomplish? You aren't going to create another Adobe ID are you? That will just make things worse.

I am pretty sure the issue is that when you bought the book you are having trouble it was done as an anonymous user before you authorized your computer to your Adobe ID.

See this from the ADE faq:
Quote:
Important: If you authorize your computer with an Adobe ID, then it will always be associated with that Adobe ID. If you do not, the account is "anonymous". If you "anonymously" activate two computers, then there are two separate anonymous accounts, which cannot be merged. Thus, the eBooks on one computer can be upgraded to "belong" to a specific Adobe ID, but the eBooks on the other cannot. If you authorize the second computer with your Adobe ID, any subsequent purchases on it are associated with that ID and transferable to any computer authorized with that ID. However, the books that were purchased on the second computer prior to being activated are forever locked to that computer.
If that is the case... the only think you can hope for is that the store you bought the ebook for will give you your money back and let you repurchase/download it.

BOb
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