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As I have mentioned in other threads (and other forums), Sony Customer Service has been wonderful for me. I had a problem with one of their monitors (back when they made computer monitors) that required several returns. After the first trip back they provided prepaid shipping for the next two, the direct phone number to the supervisor, and on the last exchange a free upgrade to the next model version (the one having both a digital plug as well as the regular VGA plug.) My emails and converstaions with Sony about the CONNECT Store have likewise been excellent. Many years ago my Father-in-law had a problem with his BetaMax and picked up the shipping on the first (and only) repair. The BetaMax and the monitor are still working today.
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