Quote:
Originally Posted by jboardman
Let me tell you of my experience with Irex. A week ago on Sunday I bricked my Iliad by not knowing what I was doing. Couldn't get more than the startup screen. I opened a ticket immediately, and by Tuesday Irex had sent me a UPS box for return (total cost $129.00 USD including postage and fixing). I tracked the package, and Irex received it on Thursday morning. This last Monday, I got a message from Irex that the unit was fixed and an its way back to me in Michigan. Today is Thursday. I had it back completely reflashed and tweeked by noon. In my opinion, Irex is a top-noch company.
Also, I told them to put me "first on the list" for a new DR800. The reply was that I wasn't "first", but that I was on the list. That seems like almost a confirmation. No matter, IMO Irex is a GREAT company with GREAT service!
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Well, I got my DR1000 last januari, only to have to send it back after 2 weeks because of a broken SD Card reader (it had never worked properly but the problem became worse and worse during those weeks). It took more than a month before it was back with me. A few days later, during what I consider normal use (I was charging the DR while reading while laying on my back with the device on my chest) the USB port broke off. I opened a call for that but the cost to repair it would have been 300Euro (!) for what should have been a relatively easy and inexpensive repair. Since the device crashed on me several times a day and the battery drained way too quickly I decided to just let it be and put the broken DR up for sale. No, although one can argue about service (I think even that is not up to par ...) the design is just not up to par with the other players in this market. Irex as a company SUCKS , and it's service SUCKS too.