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PieOPah · 08-21-2009, 08:59 AM

Really really wound up today!

For a while, my iPhone has been playing up. basically the WiFi has been intermittently failing. After spending a couple of hours trying various things, I decided enough was enough and I would take it in for repair.

Now, first things - based on the support knowledge base on the Apple Websites, it would seem that this issue has been acknowledged. Secondly, the number of people who have this problem would reinforce the fact that it is a problem

Secondly - Apples support knowledge base advises sending the phone back for repair if their steps fail!

So, on Monday morning I took my phone to the local O2 store. They looked at it and confirmed that there was a problem with Wifi.

Today, I call them up to find out where my phone is. I am told that there is a repair charge of £140 waiting to be acknowledged. WTF...

Apparently the 'repairman' has said that there is a gap in the screen which means that it must have been dropped so is no longer in Warranty!!

I am absolutely fuming! I refuse to pay £140 for a phone that I have already paid £155 for. I refuse to pay for a fault that has been acknowledged by Apple.

Reading all of the forums, it would seem that this is a regular trend from O2. it would seem that they don't want to honour their Warranties so try to charge customers for it.

Even if the phone had been dropped (which fair enough it was, but this did not cause the problem!) the fact that the issue is known and widespread should be enough to have the phone repaired under warranty!!!

Now, I have to try and convince the wife that we need to go to Kingston (an hours drive) so I can take it to an Apple Store in the hope that they will repair it under Warranty!

GRRRRRRRRRRRRRRRR F*&(*("&£^$%!!"

08-21-2009, 08:59 AM	#5017
PieOPah Addict Posts: 398 Karma: 914 Join Date: Oct 2008 Location: UK Device: Sony PRS-505	Really really wound up today! For a while, my iPhone has been playing up. basically the WiFi has been intermittently failing. After spending a couple of hours trying various things, I decided enough was enough and I would take it in for repair. Now, first things - based on the support knowledge base on the Apple Websites, it would seem that this issue has been acknowledged. Secondly, the number of people who have this problem would reinforce the fact that it is a problem Secondly - Apples support knowledge base advises sending the phone back for repair if their steps fail! So, on Monday morning I took my phone to the local O2 store. They looked at it and confirmed that there was a problem with Wifi. Today, I call them up to find out where my phone is. I am told that there is a repair charge of £140 waiting to be acknowledged. WTF... Apparently the 'repairman' has said that there is a gap in the screen which means that it must have been dropped so is no longer in Warranty!! I am absolutely fuming! I refuse to pay £140 for a phone that I have already paid £155 for. I refuse to pay for a fault that has been acknowledged by Apple. Reading all of the forums, it would seem that this is a regular trend from O2. it would seem that they don't want to honour their Warranties so try to charge customers for it. Even if the phone had been dropped (which fair enough it was, but this did not cause the problem!) the fact that the issue is known and widespread should be enough to have the phone repaired under warranty!!! Now, I have to try and convince the wife that we need to go to Kingston (an hours drive) so I can take it to an Apple Store in the hope that they will repair it under Warranty! GRRRRRRRRRRRRRRRR F&(("&£^$%!!"