Hello everyone, I'm Cloud. Nice to meet you
My iLiad's screen suddenly broke about 2 weeks ago.
(please see attached jpg.
I think this is the same breakdown as Ivan's and Drops')
I think I have never applied high pressure.
But the irex support team said to me,
"Our engineers investiagted your Display issue. Unfortunately this is out of warranty.
The estimated costs...will be 275 EURO. Please visit our website..."
Of course I asked them why my issue is out of warranty.
Then they said "this damage was caused due to accidential pressure."
I have got angry for 2 reasons
1) They told me to pay 275 EUR before they explain why my issue is out of warranty.
2) Of course I have applied some pressure, for example when I'm using a stylus.
But I never think I made a big mistake(drop to the floor, strike the screen,...)
I cannot understand why I should pay such much money!
How do you think about it?