MobileRead Forums - View Single Post - Mainstream iRex 8.1-inch reader for 400$ (rumor)

jboardman · 08-20-2009, 03:05 PM

Let me tell you of my experience with Irex. A week ago on Sunday I bricked my Iliad by not knowing what I was doing. Couldn't get more than the startup screen. I opened a ticket immediately, and by Tuesday Irex had sent me a UPS box for return (total cost $129.00 USD including postage and fixing). I tracked the package, and Irex received it on Thursday morning. This last Monday, I got a message from Irex that the unit was fixed and an its way back to me in Michigan. Today is Thursday. I had it back completely reflashed and tweeked by noon. In my opinion, Irex is a top-noch company.

Also, I told them to put me "first on the list" for a new DR800. The reply was that I wasn't "first", but that I was on the list. That seems like almost a confirmation. No matter, IMO Irex is a GREAT company with GREAT service!

08-20-2009, 03:05 PM	#85
jboardman Zealot Posts: 118 Karma: 62 Join Date: Dec 2008 Location: SW Michigan Device: kindle, sony PRS900, Irex Iliad	Let me tell you of my experience with Irex. A week ago on Sunday I bricked my Iliad by not knowing what I was doing. Couldn't get more than the startup screen. I opened a ticket immediately, and by Tuesday Irex had sent me a UPS box for return (total cost $129.00 USD including postage and fixing). I tracked the package, and Irex received it on Thursday morning. This last Monday, I got a message from Irex that the unit was fixed and an its way back to me in Michigan. Today is Thursday. I had it back completely reflashed and tweeked by noon. In my opinion, Irex is a top-noch company. Also, I told them to put me "first on the list" for a new DR800. The reply was that I wasn't "first", but that I was on the list. That seems like almost a confirmation. No matter, IMO Irex is a GREAT company with GREAT service!