I just bought my reader today and the Connect software worked fine with moving books onto my reader- until i tried to import a folder with 1GB of books. My connect software crashed and when i uninstall the program, restart the computer, and reinstall the program the program does not start up, but crashes. I'm using xp sp2, all updates. I even ran a system restore point from yesterday from before the connect program was installed and it still does not work. My reader is not plugged into the computer. After uninstalling i even tried:
4) Right-click on “C:\Documents and Settings\All Users\Application Data\kinoma” and select “delete”
5) Right-click on “C:\Documents and Settings\All Users\Application Data\Marlin” and select “delete”
6) Right-click on "C:\Documents and Settings\Personal User Profile [i.e., your user name for Windows, e.g., jsmith]\Local Settings\Application Data\kinoma" and select “delete”
But this did not work.
This is the error message in the App log: Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/29/2007
Time: 10:00:43 PM
User: N/A
Description:
Faulting application connect reader.exe, version 1.0.0.0, faulting module xdball.dll, version 0.0.0.0, fault address 0x000060e4.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 63 6f 6e ure con
0018: 6e 65 63 74 20 72 65 61 nect rea
0020: 64 65 72 2e 65 78 65 20 der.exe
0028: 31 2e 30 2e 30 2e 30 20 1.0.0.0
0030: 69 6e 20 78 64 62 61 6c in xdbal
0038: 6c 2e 64 6c 6c 20 30 2e l.dll 0.
0040: 30 2e 30 2e 30 20 61 74 0.0.0 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 30 36 30 65 34 000060e4
0058: 0d 0a ..
Any help would be great. I'm going to call sony tomorrow.