Thread: PRS-500 to get EPUB support after all?
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Old 08-14-2009, 10:18 AM   #14
porkupan
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Posts: 556
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Join Date: Sep 2006
Location: North Eastern U.S.
Device: Sony Reader
Quote:
Lisa_ > The Software Update is required to make the Reader compatible with EPUB format book.
igorsk > and there will be one for PRS-500?
Lisa_ > Yes, Igorsk.
Doesn't mean a whole lot in my book. Who is this Lisa? A first level support person answering the chat at SonyStyle? What does she know?

[Personal opinion: the customer service people and sales people know very little on the subject they support, often less than the person they are supposed to be helping. Their purpose in life is to help the ones who know absolutely nothing, or just make it difficult for people to reach the more expensive 2nd level support.]

I bet the update path means just that - an exchange program where for $100 (or maybe even for free) you will be able to get a silver overstock or refurbished PRS-505 as a replacement for your old PRS-500. If they run out of PRS-505, they may give you a PRS-300 instead.
Last edited by porkupan; 08-14-2009 at 10:20 AM.
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