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I raised a support ticket and got a response the next day: account suspended, reinstated, please update profile with correct Australian address.
Which means the fix is temporary at best; any time I decide to spend money with Fictionwise my account may go poof. I'll go on trading with them until such time it happens again, and then I'll go to one of their competitors with whom I now have a hassle-free account...
I love books, I like authors and their publishers, I want to support them -- but damn, it's hard.
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