Quote:
Originally Posted by T_Frain_K
Guys, this is not the way it goes. Gosh, I hope it would work sometimes, but it usually does not.
Donīt you think, they are getting enough e-mails already about that? I can picture them, all kinds of length, kindness, technical background levels, from noobs to geeks, up to threats on lowest niveau.
Only thing that will change (or has already), that they wonīt read every e-mail anymore, cause it says the same as any other.
(I also very much doubt, the mags are intrested in that sort of thing. Gen3 is too old for those. jm2c)
That said, I would be surprised if you get an answer. 
Stunned for an ETA  |
According to your logic, if a company behaves in a way you feel you should complain about and it has a history of not responding you should not send your complaint because it would lead to them not reading their e-mails any more (or less, anyway).
Apart from the fact that it has been proven and tried a hundred times that companies ignore a few customers but suddenly start to react when they are faced with massive customer feedback, it's also a pretty sad strategy.
If a company stops reading mails if they are faced with plenty of complaints then - in my opinion - they should close down and leave making business to companies who know how to do it. Ignoring a fair number of your customers has never been a good nor viable strategy, no matter in what tone or manner they voice their concerns.