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rsuryase · 01-22-2007, 06:35 AM

I'm wary of this kind of accidental plan, what if they say according to their policy that it's not an accident and it's actually your fault and deny free replacement. Isn't it easy for someone just to break the device and tell the SONY rep that it's an accident so they'll get a replacement? I was told by a Best Buy rep that it's just another way of making an extra buck off the customers. BTW, SONY won't replace products over $250, so what happens if the Reader is beyond repair? Will they refuse to do anything or sell a replacement/refurbished unit at a lower cost?

01-22-2007, 06:35 AM	#25
rsuryase Enthusiast Posts: 32 Karma: 15 Join Date: Jan 2007	I'm wary of this kind of accidental plan, what if they say according to their policy that it's not an accident and it's actually your fault and deny free replacement. Isn't it easy for someone just to break the device and tell the SONY rep that it's an accident so they'll get a replacement? I was told by a Best Buy rep that it's just another way of making an extra buck off the customers. BTW, SONY won't replace products over $250, so what happens if the Reader is beyond repair? Will they refuse to do anything or sell a replacement/refurbished unit at a lower cost? Last edited by rsuryase; 01-22-2007 at 06:37 AM.