I've just mailed this to Bookeen (and as I've set a few news sites and computer magazines in CC, they're hopefully provide a bit more information). I'll keep you informed...
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Dear Sir or Madam,
you’ve promised the release of a new firmware update for the Gen3 device now for a very long time. You’ve updated some devices at a french MobileRead meetup, you’ve replaced broken devices with ones running the new firmware, you’re even selling new ones with the new firmware…
Sorry, but I can’t understand why you’re not releasing it to the public!? In fact, nobody understands this and to make things worse, there is no kind of official information available anywhere. It’s one thing to keep business secrets, but a complete other to be as silent and secretive as you’ve been.
Yes, there has been some information leaked in private mails to customers, but it all came down to “next Monday” or “soon” or “in a few weeks” and none of this has happened! Don’t you see, you’re already losing customers because of this “strange” behavior?
OK, you’re a small company and maybe you’re having not enough manpower or it’s holiday season or you’re so excited about your new Opus device or whatever, but you seem to have the new firmware ready so please tell me: WHAT IS THE MATTER???
A proud, but somewhat puzzled and a bit upset owner of a Gen3,
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