Similar is true in Germany. I bought my device from justread.de, and this store is the one I will (have to) address to if any problems come up which are covered by the warranty.
And even after the warranty expires I still will ask my retailer first and Bookeen only afterwards (if necessary at all).
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As far as I know, only bookeen can repair the Cybooks
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But my retailer may send me a new device much faster. Also, communication via phone is much quicker and cheaper (at least if you don't end up at a service hotline ...)