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Originally Posted by Phebe
Well, a hard reset didn't help the constant crashing of Connect on two computers no matter how many times I reinstalled --- the problem is clearly in the Reader itself.
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In my discussions with the Sony hardware folks they said that if a hard reset and erase didn't fix the reader it had probably experienced a chip failure. There have been reports, like Phebe's, and apparently the solution requires a trip back to Sony. Fortunately, I didn't have it this bad.