Quote:
Originally Posted by astrid0005
It's like the device is dead though I can still see the page I was reading.
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That is normal for eInk. That will even happen when you take out the battery. The screen doesn't need any power to display. Only to change.
If the battery indicator says 90% that isn't your problem. Sometimes people run into this type of problem when the indicators shows less than 30% because it is not very accurate the first few charge cycles.
Bookeen can be slow in responding in August. Almost all of France goes on vacation then. For France that is not a problem. The customers are also away. But it can be a nuicance when you live somewere else.
I had a problem with my Cybook almost a while ago and they replaced it within 5 days. That won't solve your problem of course, but they do exist and they do handle warranty cases.