I have been reading MR forum for quite some time, and am considering buying the Iliad. However, so many hardware problems and bad technical support have stopped me from buying it so far.
Especially when I read something like
Quote:
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The iRex techsupport price is very high (350Euro).
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makes me quiet worried. What do you mean by this BlackRat, your device is under warranty for one year and your repair should be free, or am I missing something here?!
If you have bricked Iliad it should be something like 70 EUR for repair.
I think the primary worry for anybody buying the Iliad should be the display damages (failures). We have seen many of these failures, and I think many of them are not from the pressure applied to them, but are due to some inherent problem with the displays. The problem is that iRex will not admit to this, and you will be forced to pay for the display replacement, even if you have done nothing to break it. Not to mention all the problems with battery (not) charging, noise problem recalls, non-booting Iliads and so on.
But even with all this I will probably be buying it in the end for one simple reason, it’s the only device out there (at least in Europe).
Bojan.