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I was using my ereader for ~2-3 weeks and have the same problem happen. My broken ereader has been returned more than 8 weeks for the repairing.
I just got the following message form the technical support: " Unfortunately we have to inform you, that your device is still in our repair centre due to missing spare parts/displays. The repair centre will handle your case with high priority as soon as they receive the spare parts. " It takes forever.........
My advice is that if the reader is so easy to be broken; please come with a cover!!! B.T.W, its power managerment (battery life) is so bad- less than 10hours no matter you turn it off or not AND it is so bloddy expensive. I am so pissed off and may have to buy a sony erader!!
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