Personally, I used both Calibre and the Sony Software (just make sure not to use them at the same time)!
There certainly is room for improvement with the Sony Software--one very nice feature that they should add is the ability to edit the meta data on your books. I really don't understand why I can't change the title/author from within the library software if I want to. Also, the Sony software runs slowly on my computers. Admittedly, my computers are the latest/greatest, but it takes quite a while when I'm doing something as simple as re-ordering books when I drag them within my collections.
If only Sony had someone on their staff that responds to problems as quickly as Kovid does, I'm sure the Sony software would be awesome!
dordale