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In Bookeen's defense, I ordered the Opus on a sunday night, and it was on my doorstep tuesday morning at 10:30am. Coming from France that is superb. I had a similar fast turnaround when i ordered the Gen3 (which was a while ago). I know nothing about their customer service (email response, warranty issues, etc), but I couldn't ask for anything better in terms of a simple fast order process and quick delivery. Of course, I've only dealt with them twice, I know nothing of there track record in general...
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