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On an impulse, I decided to ask Sony CS whether they'd be offering firmware upgrades to the earlier Readers to provide dictionary support. I tried two routes:
Email support wrote back rather robotically that no firmware upgrade was currently available. Well, duh.
Live chat went away for a while, then came back and said that developers were working on an upgrade. Buoyed by this, I asked to whom I might write to express my encouragement. That broke the camel's back, and this person went all robotic and replied that Sony does not accept product suggestions unless a patented idea is offered, etc., etc.
But there is a ray of hope here--at least one hint that they are working on an upgrade.
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