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tuktuk · 01-11-2007, 09:37 PM

The link above no longer works. Could somebody repost please?

Below is my Sony-bashing post. Not necessary to read but I need it to vent my emotions somewhere.

I misplaced my software disk and thought it is no biggie. For most my computers/laptops, electronics, I have been able to download drivers/software before. So, this should be a piece of cake to go to Sony site and get what I need...

Nope!

I discovered that Sony is one of those no-brand cheapo companies that (have their products explode, put rootkits, viruses and spyware in their products, stick their Media Stick down your throat (Reader is a welcome exception), do not support their products and) do not have their software for download (for comparison, just look at IBM/Lenovo Thinkpad support - you can download drivers/software for their laptops that are in history museums).

I chatted with Keith, Sony's online support representative. He apologies for "inconvenience" and said that I can only purchase a disk for about $20 at http://servicesales.sel.sony.com/web...&itemID=631126

Is that their plan to plug holes in their bottom line after the rootkit settlement and the battery recall fiascos by charging $20 for something that should be on their site for free? Somebody posted here that they want almost $300 (?) for fixing the screen on the Reader. So, they are milking their customers for all they can get.

What has become of Sony?!

01-11-2007, 09:37 PM	#7
tuktuk Member Posts: 20 Karma: 10 Join Date: Sep 2006 Device: Zaurus	The link above no longer works. Could somebody repost please? Below is my Sony-bashing post. Not necessary to read but I need it to vent my emotions somewhere. I misplaced my software disk and thought it is no biggie. For most my computers/laptops, electronics, I have been able to download drivers/software before. So, this should be a piece of cake to go to Sony site and get what I need... Nope! I discovered that Sony is one of those no-brand cheapo companies that (have their products explode, put rootkits, viruses and spyware in their products, stick their Media Stick down your throat (Reader is a welcome exception), do not support their products and) do not have their software for download (for comparison, just look at IBM/Lenovo Thinkpad support - you can download drivers/software for their laptops that are in history museums). I chatted with Keith, Sony's online support representative. He apologies for "inconvenience" and said that I can only purchase a disk for about $20 at http://servicesales.sel.sony.com/web...&itemID=631126 Is that their plan to plug holes in their bottom line after the rootkit settlement and the battery recall fiascos by charging $20 for something that should be on their site for free? Somebody posted here that they want almost $300 (?) for fixing the screen on the Reader. So, they are milking their customers for all they can get. What has become of Sony?! Last edited by tuktuk; 01-12-2007 at 04:45 PM.