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Hello I am a noobie and I just got my sony yesterday. I found this forum because I have the same problem with sony connect and I was getting same messages. I am on Windows XP and have avast and zone alarm firewall. After finding out from you guys that it is an anti-virus problem, I just exited off the sony reader software and website, then turned off both firewall and and avast. I restarted the reader software after that then I was able to authorize my computer and reader. Then it transferred easily after that. Then I turned back firewall and anti-virus on.
Not sure though if I will use that service again if I would need to keep turning my firewalls on and off...
Thanks guys.
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