No doubt SONY have the worst warrenty in the world. When plastic cover around left hinge of My TX850 laptop has a crack, I called SONY and they also told me it is "physical damage" and will not cover under warrenty. My laptop has only been used for about a month. Later on I google the web and found all TX-7xx, TX-8xx models will have this crack within first several months and there are tons of complains. Yes, it is physical damage, but due to poor quality and poor design. I suggest SONY use paper instead of plastic next time on their laptop, and deny any warrenty claim from your guys.
That day I made at least 10 phone calls to SONY, and finally reached the head at San Jose repair center. He agreed to fix it under warrenty. It is really a hassle to deal with SONY.
There's only one solution: fight back, and fight back hard.
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Originally Posted by sammykrupa
Update here.
Got the pictures from the tech support. Included is the report filed by the tech. The report says "LCDcracked"! Of course there was no actual physical damage shown in the photos. The report even shows that the Reader is out of warranty! The tech obviously has no idea what a Reader is, and thinks it has a broken LCD! 
Looks like I am having the same problem as scotty!
Sam Krupa |