Originally Posted by mgmueller
- They have been ultra-fast in delivery. I can't confirm the negative reports about Bokeen at all.
From my own experiences, and those of others I would say this is par for the course. If you are ordering an in stock unit or otherwise doing business as usual with Bookeen they are fine. My initial order from the US went smoothly. No problems with purchasing or shipping.
Its when you want follow up service that things can get iffy. Especially if you have a new question, and they aren't sure what to do about it yet.
Unfortunately, I suspect they are somewhat small and almost all questions are 'new' questions.