MobileRead Forums - View Single Post

K-Thom · 08-01-2009, 05:31 PM

Godzil, no offense meant, but either you're very young, quite naive, easily to be satisfied or a member of the Bookeen staff.

Those last few posts of yours were nice speeches about the good people over at Bookeen who have their whole heart into the matter, up and running their destiny against the test of time and the tides of fate ...

Sorry, we are talking about a company on the free market. That wants to sell a product, two of them right now, to be exactly. To sell products you need satisfied customers and a convincing business concept. Do all of those who post here look like totally satisfied customers to you who are convinced about Bookeen right now?

No? Indeed not. If so, why not? Because Bookeen doesn't give the best impression as a company to be trusted after all. They want to sell something to us. They have to satisfy us. They have to convince us.
If they don't, if they don't manage to - and I don't have to care about the reasons as a customer, I simply don't have to -, they're not doing the best of jobs.

I lost quite some customers to my eBook line the past few months since I wasn't able to deliver new titles on time as my readers used to rely on for the past few years.
I've got reasons for these delays. Health, money, reorganizing. Does any of my customers have to care? Nope. If they do, I'm glad and I thank them. If they don't, I do fully understand them, because I wasn't doing the best of jobs as a publisher. And I'm paying the price literally by selling less right now.
Hope I can convince my customers by doing a good job during the next months.

Bookeen will lose customers. Not because we are such a hard-to-please stubborn bunch but because we are disappointed. Maybe Bookeen will sell more items of the Opus on new markets, then it really won't have to rely on those few guys complaining on this board.
Maybe interested readers discover MobileRead and find out about all this complaining going on and reconsider buying from Bookeen. We'll see, right?

At the moment Bookeen really isn't a great help to itself.

08-01-2009, 05:31 PM	#301
K-Thom The one and only Posts: 3,302 Karma: 535819 Join Date: Oct 2008 Location: Berlin, Germany Device: yup!	Godzil, no offense meant, but either you're very young, quite naive, easily to be satisfied or a member of the Bookeen staff. Those last few posts of yours were nice speeches about the good people over at Bookeen who have their whole heart into the matter, up and running their destiny against the test of time and the tides of fate ... Sorry, we are talking about a company on the free market. That wants to sell a product, two of them right now, to be exactly. To sell products you need satisfied customers and a convincing business concept. Do all of those who post here look like totally satisfied customers to you who are convinced about Bookeen right now? No? Indeed not. If so, why not? Because Bookeen doesn't give the best impression as a company to be trusted after all. They want to sell something to us. They have to satisfy us. They have to convince us. If they don't, if they don't manage to - and I don't have to care about the reasons as a customer, I simply don't have to -, they're not doing the best of jobs. I lost quite some customers to my eBook line the past few months since I wasn't able to deliver new titles on time as my readers used to rely on for the past few years. I've got reasons for these delays. Health, money, reorganizing. Does any of my customers have to care? Nope. If they do, I'm glad and I thank them. If they don't, I do fully understand them, because I wasn't doing the best of jobs as a publisher. And I'm paying the price literally by selling less right now. Hope I can convince my customers by doing a good job during the next months. Bookeen will lose customers. Not because we are such a hard-to-please stubborn bunch but because we are disappointed. Maybe Bookeen will sell more items of the Opus on new markets, then it really won't have to rely on those few guys complaining on this board. Maybe interested readers discover MobileRead and find out about all this complaining going on and reconsider buying from Bookeen. We'll see, right? At the moment Bookeen really isn't a great help to itself. Last edited by K-Thom; 08-01-2009 at 05:39 PM.