Geraldo: I completly agree with your view, They need to be more open than actually. I serioulsy think that they are overbooked by a lot of thing. Maybe bad things, but I hope that is good things
I know that they read this forum, but they do not necessarily want to be known as bookeen's team and they don't want to use Mobileread as a new ground for costumer support and I undersand why. Do you like to have 50k private message per day for things that are answered a lot of times? Me not. If you look closely, Michael had a few post on his counter, and only post times to times. Maybe they (he) should post more often.
I know they are reorganizing. Maybe we will have some good news soon? (and have more communication by the way) But I doubt that they will be as much as verbose as RobertB of Astak that merly use MobileRead as a ad and blog of even things like commercial contracts that I think is not a good thing to speak in public area...