Quote:
Originally Posted by Elfwreck
Do you think everyone who uses Microsoft Windows, and has automatic updates turned on, should have a backup hard drive in case Windows decides to delete software from their machines when the update goes through?
The kid trusted that when the Kindle's TOS said "you have the right to a permanent copy of books you've purchased," that meant he had, well, a permanent copy. That Amazon wouldn't arbitrarily remove books he'd purchased. He used the hardware in the way the manufacturer recommended.
I don't think it's "foolish" to use hardware & software in the way it's suggested. Nor that users should expect the company that sells them digital content to remove it on a whim.
It's foolish to leave one's home without locking the door. It's not foolish to believe that the maid who comes in once a week to clean, isn't going to steal your valuables... and even if you should've locked up the valuables, that doesn't mean you can't prosecute the theft.
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I have a backup of all substantial data. Not because Microsoft or whoever might pull the data. But because my unit could be stolen or become defective.
And in this specific case: He couldn't have processed the data on Kindle anyway. (Or was his idea, to turn in his unit instead of paperwork?). So he would have needed some kind of data transfer anyway. I would do that more or less regularly. (Would be more efficient, to do the paperwork step by step anyway, instead of doing it just once in the end.)
I agree: I wouldn't expect Microsoft or Amazon to pull the data. But I'd prepare for the worst case, suddenly not being able to access my data for whatever higher cause, anymore. So I'd prepare some kind of backup.
In my job (sales outsourcing/offshoring) I very often have to solve cases of direct and indirect damages: Usually, neither my employer nor suppliers accept indirect damages.
Yes, you have to cover direct damages. In that case, he has paid for the book, so he either has to have it back or needs a credit note for that amount (plus maybe a bonus as good will from Amazon).
Just an example of my daily routine: If my employer doesn't deliver, our customer runs into troubles in his supply line.
Yes (legally approved) he of course can claim replacement deliveries without any additional costs. Even if that means additional costs for us.
And yes, he can claim costs in his supply line, for example when having to do quality checks because of time pressure caused by our escalation delivery.
No, he can't claim, having lost a customer contract because of not being able to deliver.
No, he can't claim, having a negative impact on his stock options because of us failing as a supplier.
It is his responsibility, to cover those risks.
Exception: Of course we can take over that risk. But this has to be PREDEFINED. And of course we would have to consider this in our calculation.
Personally, I wouldn't want Amazon increasing the prices by, let's assume, 10% to cover potential indirect damages.
I'd have to pay a fee for something, which never will benefit me.