My Reader's screen was covered in black lines and was very dark a few days ago when I turned it on, so I called Sony to schedule a repair. Now they are saying that it is physical damage and want $267.49 to repair.
I am requesting they send me a picture to see if it broke even more during shipment back. I hope this ends well
Anyone else have this happen to them?
Sam Krupa
UPDATE: Now Sony is saying that it has been dropped. Looks like I am being stone-walled because they have a faulty product.
UPDATE: Definitely a product flaw in the Reader, look at scotty's post below!
UPDATE: Look below for pictures provided by Sony support.
UPDATE:
I am fighting this one.
After reading other posts in this thread, I decided to post this to digg. I would appreciate it if you guys could give it your diggs!
http://digg.com/gadgets/BROKEN_Sony_...WALLED_by_Sony