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sea_los · 07-31-2009, 04:28 PM

I have both the kindle 2 and the "official" amazon case and noticed about 2 weeks ago that I had some hairline cracks on the casing next to the top mounting hinge. I called Kindle support today and they are sending me out a replacement for BOTH the Kindle 2 and the case. The CSR also recommended that many of the problems result in trying to open the back of the case first instead of the front cover and to help with this issue to put velcro on the back cover to attach to the device.

I asked whether or not the new device would be a refurb or new and he didn't have information on that. But looking at the invoice, it says NEW for both the case & device. I'll know for sure on Monday when it will be delivered.

All-in-all, I'm very happy with the customer support from Amazon.

Hope this helps others.

Cheers,
Sealos

07-31-2009, 04:28 PM	#30
sea_los Member Posts: 21 Karma: 552 Join Date: Jul 2007 Location: Raleigh, NC Device: Kindle 2 / Kindle on iPhone / Sony Reader PRS-505 / eReader on iPhone	I have both the kindle 2 and the "official" amazon case and noticed about 2 weeks ago that I had some hairline cracks on the casing next to the top mounting hinge. I called Kindle support today and they are sending me out a replacement for BOTH the Kindle 2 and the case. The CSR also recommended that many of the problems result in trying to open the back of the case first instead of the front cover and to help with this issue to put velcro on the back cover to attach to the device. I asked whether or not the new device would be a refurb or new and he didn't have information on that. But looking at the invoice, it says NEW for both the case & device. I'll know for sure on Monday when it will be delivered. All-in-all, I'm very happy with the customer support from Amazon. Hope this helps others. Cheers, Sealos